Amidknight Creation Design Policies
PAYMENT METHODS
All payments must be USD by Zelle, Business Check. Other forms of payment can be discussed.

PROJECT CANCELLATION POLICY
Customers are entitled to make cancellations at any time. An assessment on time already spent on project/artwork and/or research for imagery and design conception will be factored in refund amount determination. Refunds may be offered for a portion of payment/deposit, if the project was started but not completed based on the status of project completion. Some payments/deposits made may not be refundable if Amidknight Creation LLC paid a vendor(s) or 3rd party to cover assets needed for project (ie. stock imagery, domain registration, hosting, printing services, etc.)

​PORTFOLIO AND WEBSITE CREDIT
We reserve the right to add completed projects to our web portfolio, share the designs we created for you on our social media. Website credit to the footer of your website. If there is a privacy issue involved, please inform us.

​COPYRIGHT FOR ARTWORK
Designs/Artwork created at Amidknight Creation LLC, are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Please note that I reserve the right to use stock images in my projects (especially for advertising, marketing and promotion of your business).

​ ARTWORK REVISIONS
Revisions are included in all designs do not usually incur a fee if it will take less then 30 minutes. Revisions/ Modifications after approval that take more than 30 minutes will add additional charges based off our hourly fee.

ABANDONED PROJECTS
A project will be considered abandoned if customer has not responded to our repeated attempts (2 or more) to communicate in a period of more than 30 days. If after the 30 day period has expired, contact is made to us by customer about design/project a restart up fee may apply. Unless abandoned project is paid in full customer relinquishes rights to use/received either native or files in reference to project artwork. ​

CONTRACT WITH Amidknight Creation LLC
By entering into a project with Amidknight Design LLC, you are consenting to be bound by the terms of these policies and procedures. Once invoices and quotes are issued and agreed upon deposit is required.

THE INFORMATION WE COLLECT:
This privacy notice pertains to all information collected or submitted on the Amidknight Creation website. Personal information, including name, address, email address, phone number, may be collected on pages where you have inquires or make requests, or register for materials. We do not SELL any of your information to any 3rd party vendor. In the creation of web based promotion or website design we might share only required information (ie. when purchasing domain names, SSL certificates, hosting & security)  in order to acquire services or products requested.
Policies for Crafted Product Purchases
ORDERS BY PHONE OR ONLINE for DRINKWARE PRODUCTS:
Enjoy FREE SHIPPING for orders over $100.00 via USPS Ground. Please note that items ineligible for UPS or FedEx package delivery may incur freight charges.

DELIVERY (Non-Digital Products):
While many items can be shipped from us within five days, Custom designed products that require proofing, printing may take longer due to production times. Custom orders typically require up to 2-3 weeks after customer approval. For a more accurate estimate of delivery time, please contact us at 914-843-6471.

DAMAGES/DEFECTS:
In the event of any damages or defects that seem to have been caused by the shipping process please contact us within 3 days of receiving your order. If you encounter any problems with your purchased product, kindly contact our Customer Support at 914-843-6471. Our team will gladly assist you in processing your claim.

RETURN POLICY & RETURNS:
Rest assured, products sold by Amidknight Creation LLC are covered for 14 days of delivery. Items must be returned in their original packaging, including all packing materials, and in same condition as received.

DIGITAL FILES, NON-DEFECTIVE and CUSTOM PRODUCT RETURNS:
Digital/Downloaded products are not eligible for refunds, however if there is a problem downloading or opening any files received from us please contact customer service and we will PROMPTLY help in diagnosing the problem and finding a solution. Some customized products are ineligible for a refund/return due to the product being Made-To-Order. If you encounter any problems with your purchased product, kindly contact our Customer Support at 914-843-6471. Our team will gladly assist you.
Amidknight Creation, LLC policies and procedures are subject to change at anytime without notice. © 2024 All Rights Reserved.

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